Google+ The Synchronetic ET, LLC Blog, brought to you by Etape Partners, LLC.: Accessibility and Other HR issues in Virtual Environments

Saturday, August 29, 2009

Accessibility and Other HR issues in Virtual Environments

Lets consider the use of VR environments for education and business. Further, lets limit the scope of thos discussion to using VR for business or education tasks that are essential, not for entertainment. Lets also consider that employees and students are required to use the VR platform to perform tasks. Now that we have the basic discussion scoped...
In my opinion, it is essential that serious users of VR tools be represented in VR in a way that allows other users of the system to clearly identify that person to the extent that they feel a sense of presense with a colleague or fellow student. In most cases, VR is being presented as a tool to help reestablish co-worker intimacy that is lost as the workforce become disintermediated by physical distance. Buyers of these system want to create more engaging and effective communication, create deeper bonds among users, and finally use these enhanced relationships to help achieve business results. Therefore, it is essential that VR is a direct extension of everyday business operations, not a parallel universe that has no impact on real life. In some ways, its no different than email. I suppose that when email first came on the scene, many peopel felt it was a "false" communication because they did not use the phone. The same was likely said of the phone when it was first used(face to face is real, the phone is not). However, time as passed, and quite often email is accepted as a more indelible mode of communication because it is "permanent". surely we accept email as a tool of business, and life in general, and we would never say that "it was just an email, not real". Further, in business it is essential that we trust that when we receive an email from "Bob Jones" it is truly Bob Jones that sent the email. If we have any doubts, the business value of the communication is lost. Why would this be any different in VR? Now, we know that VR is multi-sensory. We See and Hear. So when I meet Bob Jones in VR, I must immediately trust that I am seeing and hearing Bob Jones. But, VR easily enables the altering of Bob Jones. Lets say the following:
1. Business communication should not be dilluted by questions of identity
2. VR creates a multitude of opportunities to "adjust" identity
3. Users may have a wide variety of reasons for wanted to adjust their identity
4. Typical corporate policies have guidelines on appearance and behavior

There is no way the questions of accessibility, equality, employee rights, etc will be answered with finality or clarity in the near future. these debates will continue for quite some time. Key questions become:

1. Just because something is possible in VR, do employee have the right or entitlement to leverage those possibilities?
2. In what cases should the possibilities of VR be leveraged to the benefit of employees?
3. Should there be two sets of rules in a company: one for VR, one for Physical?

Some use cases:
1. I work from home and dress in shorts and t-shirt. My avatar wears a suit. Is this a misrepresentation of who I am?
2. I am in a wheelchair. My avatar walks. Is this ok?
3. I am legally a man, but dress like a woman in the workplace. What should my avatar look like?
4. VR can alter your voice. Should "voice fonts" be permitted?
5. VR can make it look like I am in the virtual office while I am actually sleeping. is this ok?

to be continues

No comments:

Post a Comment